Refund policy

I want my customers to have a great experience shopping with me. To date I have never had any returns, which is a testament to customer satisfaction. However, should you have any issues, don't hesitate to reach out.

Exchanges

Exchanges are available on a case-by-case basis. Please contact me at lesley@lahaveweavingstudio.ca within 30 days. If your exchange is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. 

Refunds

Damages and issues
In case you received the wrong item(s) or the item(s) is damaged, I will provide a refund or exchange. Please inspect your order upon reception and contact me at lesley@lahaveweavingstudio.ca within 15 days if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Items sent back without first requesting a return will not be accepted.

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.